What are the delivery charges for orders from the Online Shop?
>FREE in USA and $5.00 Shipping on international.
What are my payment options?
> There are several payment options available with every type of credit card and PayPal.
How long will delivery take?
> Processing can take up to 72 hours. Shipping may be 5 to 30 business days after item has been shipped. All shipments being sent to a different country must clear customs first, which may delay delivery. If items are detained by Customs, due to country policies, the buyer is responsible for clearance of the detained items. Check your county’s custom policies before your order in case you are unsure.
The following cases should be taken into consideration regarding shipping times:
- Weight and dimensions of a package
- Place of Dispatch. We use several fulfillment centers and may source your item.
- Freight company
- Busy periods such as Christmas may result in longer shipping times.
We track all orders so you have nothing to worry about.
However, please understand this is an estimate. The shipping speed is outside our control and is dependent on each courier company.We do track every single order and item.
Where is my order shipped from?
> We have fulfillment centers worldwide.
Can I amend my order?
> We work super fast at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
What should I do if I provided the incorrect shipping details?
> Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$15. Do ensure you update us via email with the correct and complete address as soon as you can.
Is my data protected?
>All of your information is protected by the top security procedures online today. What exactly happens after ordering?
Do I receive an invoice for my order?
>Yes, all paperwork includes copies that is sent with every package.
Do you offer discounts?
>Yes, simply join our Newsletter below and we will provide updates and special exclusive offers.